Each programme consists of Unit Standard Titles and modules, recognised by NTA

UNIT STANDARD TITLES
• Follow workplace safety procedures in an office environment
• Communicate effectively with colleagues and clients in an office environment
• Follow effective work practices in an office environment
• Demonstrate basic word processing skills and administrative duties in an office environment
• Handle office mail
• File and retrieve documents in an office environment
• Apply knowledge of enterprise to complete routine administrative tasks
• Operate office equipment and participate in a team in an office environment
GENERIC UNIT STANDARDS
• HIV and AIDS awareness
• Numeracy skills
• Financial Skills
• Entrepreneurship
• Computing fundamentals
• Occupational Health and Saftey
• Communication

UNIT STANDARD TITLES
• Deliver a service to customers in an office environment
• Maintain a reception area
• Communicate ideas and information in an office
• Demonstrate good customer relations
• Process customer feedback as part of office procedures
• Demonstrate advanced word processing skills
• Organise courier and bulk mailing arrangements
• Access and secure records as part of office procedures
• Manage a diary as part of office procedures
• Receive and pass on messages
• Maintain office equipment
• Respond to enquiries in an office environment
• Complete routine financial documents in an office environment
• Maintain office records on a database programme in an office environment

UNIT STANDARD TITLES
• Coordinate own work schedule with that of others to achieve team goals as part of office procedures
• Take dictation to produce a text document as part of office procedures
• Collect and provide information to facilitate communication flow as part of office procedures
• Determine, monitor and maintain stock levels in an office environment
• Demonstrate more advanced word processing skills to perform administrative duties in an office environment
• Produce a presentation document as part of office procedures
• Produce a basic document in a desktop publishing application as part of office procedures
• Operate the advanced functions of a spreadsheet application as part of office procedures
• Plan and write office documents as part of office procedures

UNIT STANDARD TITLES
• Coordinate team projects as part of office procedures
• Monitor customer services as part of office procedures
• Plan and organise meetings as part of office procedures
• Organise events as part of office procedures
• Organise travel arrangements as part of office procedures
• Demonstrate complex word processing skills to perform administrative duties in an office environment
• Monitor an established office records system as part of office procedures
• Present information in a report format as part of an office environment

NTA
Level 1
12 months

NTA
Level 2
6 months

Job
Attachment
6 months

NTA
Level 3
6months